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Pedro

Global Moderator


Joined: 01 Sep 2006
Posts: 2562
Location: Silicon Valley

PostPosted: Tue Dec 05, 2023 8:01 pm
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Just yesterday, I downloaded an IBM manual: "ISPF Dialog Developer's Guide and Reference", SC19-3619-30, and followed the instructions for providing feedback about the manual.

This is the response I received:
==============
***This mailbox is no longer monitored***

Thank you for providing feedback.

As of 29 September 2023, the mhvrcfs@us.ibm.com email address is no longer monitored. Instead, use one of the following methods to provide feedback to IBM on the z/OS product documentation:

· If you are an IBM customer, you can send feedback to IBM by selecting “Was this topic helpful?” at the top of the content page in the latest z/OS release.

· If you are an IBM employee, you can continue to use the IBM internal portal: ibm.biz/internalzOSdocfeedback.

When you rate content with a thumbs up or thumbs down, a dialog opens for you to enter optional comments. Examples of feedback include comments on the clarity, accuracy, or completeness of the information. Your feedback should relate to the content itself; for questions about a z/OS function or to report a problem, contact IBM Support.

Your submission form automatically captures both the product and the URL of that page. When received at IBM, your feedback is assigned to the appropriate content specialist. Feedback that results in content updates are added to product documentation on a continuous delivery cycle in the latest release of the product.

When you send feedback to IBM, you grant IBM a nonexclusive authority to use or distribute the comments in any way appropriate without incurring any obligation to you.

For more information, see the Hot Topics article “IBM Documentation — What’s new?" here: zos-hot-topics.com/2023/ibm-documentation-whats-new/.

Thank you for taking the time to give feedback. We look forward to hearing from you.
=================

The most recent manual should have correct contact information. Just sayin'

Sorry to vent, this bugged me.
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Pedro

Global Moderator


Joined: 01 Sep 2006
Posts: 2562
Location: Silicon Valley

PostPosted: Tue Dec 05, 2023 8:07 pm
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... and then when I follow the process described above and click on the 'thumbs down', I get a popup panel with input field and this text:

Quote:
Note: This feedback goes to your product's documentation team and does not include a response. Issues that require a response should go through IBM support.
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Pete Wilson

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Joined: 31 Dec 2009
Posts: 584
Location: London

PostPosted: Wed Dec 06, 2023 12:44 pm
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That's a bit annoying as you need a client account to open support tickets as far as I know. I got a document change for DFDSS done fairly easily about 2-3yrs ago. It was at the suggestion of one of the IBM support people who helped me with an issue I was dealing with at the time.

You could try using the IBM ideas page but it's not usually a quick response and it's more for RFE's.
www.ibm.com/support/pages/welcome-ibm-ideas-portal
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Pedro

Global Moderator


Joined: 01 Sep 2006
Posts: 2562
Location: Silicon Valley

PostPosted: Wed Dec 06, 2023 10:13 pm
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re: done fairly easily about 2-3yrs ago

Yeah, this change is from the end of September.

I preferred the old email method because sometimes there was a back and forth discussion and I could make sure that the result was satisfactory. I felt some sense of achievement.

With the new popup method, I do not even know if they saw it and understood it.
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