Auto ticketing of a job failure

Ayush Shrivastava · New User Joined: 07 May 2020 Posts: 5 Location: India

Hi there,

As in every support team, whenever a job fails, a ticket is raised to track its progress/log efforts etc. So, i use Service Now - ResolveIT incident management tool for the same. I want to know if there is a way to auto create an incident in this tool as soon as there is a job failure in Zeke.

Basically, how we can integrate Zeke and ResolveIT(service now)?

Thanks!

Robert Sample · Posted: Wed Jun 03, 2020 6:56 pm

Have you talked to the vendor? If not, go there and start your discussion. The vendor knows the product much better than anyone responding on this -- or any -- forum and usually can provide much to help you. And if your site pays for support, you are entitled to contact the vendor.