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nandeshwar
New User
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Joined: 11 Oct 2010
Posts: 45
Location: Delhi
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Using JCL we can login to a server and get the required file in any folder. Is it possible to login to a SITE and get required file based on filing form .
The format of the FORM is same everytime and we need to put entry in one field and then generate the report. I am working on one automation of generating report on my ticketing tool.
Is it possible through any of Mainframes tool to get this data?
This might be beyond scope of mainframes but just want the suggestion before I start working on it. Hope I didnt confuse you with my question.
Thanks for your precious time. |
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TheMFKid
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Joined: 20 Nov 2013
Posts: 91
Location: India
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| Which ticketing tool do you use? Is it in-house or a third party tool(like CA Service Desk)? |
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vasanthz
Global Moderator
Joined: 28 Aug 2007
Posts: 1742
Location: Tirupur, India
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Hello,
As MFKid asked 'Which ticketing tool do you use?'
I tried accessing "HP Service Manager" from Mainframe and Although I did not complete it, I believe it is definitely possible.
I think most of the ticketing tools allow a WSDL(Web service description language) query. where you post a query to "Ticketing tool application server" from mainframe, the ticketing tool returns XML data of the query output to mainframe.
still,
'Which ticketing tool do you use?' |
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TheMFKid
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Joined: 20 Nov 2013
Posts: 91
Location: India
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| I used to do back and forth data transfer using FTP from my in-house web servers to Mainframes. But if it is a third party tool, I am not sure about its viability. |
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nandeshwar
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Joined: 11 Oct 2010
Posts: 45
Location: Delhi
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| Quote: |
Which ticketing tool do you use? Is it in-house or a third party tool(like CA Service Desk)?
_________________ |
Its Third party ticketing tool. |
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nandeshwar
New User
Joined: 11 Oct 2010
Posts: 45
Location: Delhi
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| Quote: |
| I think most of the ticketing tools allow a WSDL(Web service description language) query. where you post a query to "Ticketing tool application server" from mainframe, the ticketing tool returns XML data of the query output to mainframe. |
Hi Vasanth,
Thanks for the information. Could you please provide more details on how to post query from mainframes server to tickteing tool server? Meanwhile I will check with the server owners if they can provide me details with WSDL |
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TheMFKid
New User
Joined: 20 Nov 2013
Posts: 91
Location: India
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| nandeshwar wrote: |
Its Third party ticketing tool. |
If you can let know the name of your tool, then someone might be able to help you. Each tool has its own interfaces and connection techniques. |
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nandeshwar
New User
Joined: 11 Oct 2010
Posts: 45
Location: Delhi
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Hi MFK,
I have sent you a PM for the tool name. I am not sure if that is copyright for the client so didnt posted here... |
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Nic Clouston
Global Moderator
Joined: 10 May 2007
Posts: 2455
Location: Hampshire, UK
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| What good is PM? Now no-one else can see or help! It is only a name and you are not divulging how it works. CA's (eg) tools are all copyrighted but the only restrictions on them are using without paying, divulging the contents of the manuals and possibly some other bits and bobs. |
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dick scherrer
Moderator Emeritus
Joined: 23 Nov 2006
Posts: 19244
Location: Inside the Matrix
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Agree - PM should not be used to continue a topic.
In order for us to help, the actual product in use needs to be know. As mentioned, different products require different knowledge.
If there is some concern about naming the product, worry less.We do not know who the user organization is . . . |
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