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what is a Ticket in a project

 
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santoshmadargi1975

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Joined: 16 Jul 2005
Posts: 1

PostPosted: Tue Jul 26, 2005 5:50 pm    Post subject: what is a Ticket in a project
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what is a Ticket in a project?
what is the use of this?
Please let me know it in detail.
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byearun

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Joined: 25 Jul 2005
Posts: 17

PostPosted: Tue Jul 26, 2005 7:29 pm    Post subject: Re: hi all
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The term Ticket is used in Production support. When there is a issue in production it will be raised as a Ticket.
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kanak

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Joined: 12 Mar 2005
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Location: India

PostPosted: Tue Jul 26, 2005 7:30 pm    Post subject:
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Ticket are request made by client for maintence purpose. In rpoduction support or Service Request support ticket's are opend by the clinet if they face any problem while using the product. It can have different severity based upon the circumstances. Sev 1's are high prority task which need to be completed within hours generally. Again it depends upon client to clien and circumstances.
It's use is through this client report any error or unasked situation that he faced while using the product.
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