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On a team working on a new project for removing pain points

 
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zCMHII

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Joined: 22 Oct 2019
Posts: 2
Location: USA

PostPosted: Mon Apr 06, 2020 9:15 pm    Post subject: On a team working on a new project for removing pain points
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Hi all,

Full disclosure, this is for a work project, but I wanted to reach out to the community here (along with a couple other subreddits and forums) for some feedback.

The long and short of it is that we’re trying to come up with some strategies for improving feedback loops, user workflows, and mitigating any future issues or unplanned work (maybe through various dashboards, IDE extensions, and even documentation). Obviously, internally we can ideate some things, but it would be nice to hear from others on what is currently “missing”. I’m curious to get some responses on the following (we tried our best to reframe the common “pain points” as individual questions):

What are some of the biggest complaints you get?
What are you constantly being blamed for (even if you’re not at fault)?
Are you a Developer, Sys Prog, or Database Administrator or other?
What are you constantly blamed for (justified or not)?
When working, where is most of your time spent?
When working, where do you feel like you waste the most time (i.e. not procrastinating, or goofing off, but rather unplanned work)?

Thanks for any insights, looking forward to reading (no matter how sarcastic)!
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dneufarth

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Joined: 27 Apr 2005
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Location: Inside the SPEW (Cincinnati OH USA)

PostPosted: Mon Apr 06, 2020 10:57 pm    Post subject:
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Will there be a formal project management approach taken to rectify these issues or just adopt a subset like problem management, change management, sponsorship et al?
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zCMHII

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Joined: 22 Oct 2019
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Location: USA

PostPosted: Tue Apr 07, 2020 6:09 pm    Post subject:
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Dave,

Thanks for the question. I don't think we were looking for any one thing in particular. The above questions were really designed to enable a conversation. We're mostly in a divergent phase, just thinking in very broad terms. The mainframe space is interesting because we have this platform that spans generations. So, I'm also interested to hear people's views and opinions on how work is done. As an example, what could be improved and maybe done in a different way? So to answer your question...depends, I guess.

Thanks!

Chris
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