TAKEN FROM 24/7 HELPDESK LOG...
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Customer: My keyboard is not working anymore.
Helpdesk: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Helpdesk: Pick up your keyboard and walk 10 paces back.
Customer: OK
Helpdesk: Did the keyboard come with you?
Customer: Yes
Helpdesk: That means the keyboard is not plugged in. Is there another
keyboard?
Customer: Yes, there's another one here. Ah...that one does work!
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Helpdesk: What kind of computer do you have?
Female customer: A white one...
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Hi, this is Celine. I can't get my diskette out.
Helpdesk: Have you tried pushing the button?
Customer: Yes, sure, it's really stuck.
Helpdesk: That doesn't sound good; I'll make a note ..."
Customer: No ... wait a minute... I hadn't inserted it yet... it's still
on my desk... sorry ...
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Helpdesk: Click on the 'my computer' icon on to the left of the screen.
Customer: Your left or my left?
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Helpdesk: Good day. How may I help you?
Male customer: Hello... I can't print.
Helpdesk: Would you click on start for me and ...
Customer: Listen pal; don't start getting technical on me! I'm not Bill
Gates damn it!
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Customer: Hi good afternoon, this is Martha, I can't print. Every time I try it
says 'Can't find printer'. I've even lifted the printer and placed it in
front of the monitor, but the computer still says he can't find it...
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Customer: I have problems printing in red...
Helpdesk: Do you have a color printer?
Customer: Aaaah....................thank you.
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Helpdesk: What's on your monitor now ma'am?
Customer: A teddy bear my boyfriend bought for me in the supermarket.
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Helpdesk: And now hit F8.
Customer: It's not working.
Helpdesk: What did you do, exactly?
Customer: I hit the F-key 8-times as you told me, but nothing's
happening...
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Helpdesk: Your password is the small letter a as in apple, a capital
letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?
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A customer couldn't get on the internet.
Helpdesk: Are you sure you used the right password?
Customer: Yes I'm sure. I saw my colleague do it.
Helpdesk: Can you tell me what the password was?
Customer: Five stars.
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Helpdesk: What antivirus program do you use?
Customer: Netscape.
Helpdesk: That's not an antivirus program.
Customer: Oh, sorry...Internet Explorer.
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Customer: I have a huge problem. A friend has placed a screensaver on my
computer, but every time I move the mouse, it disappears!
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Helpdesk: May I help you?
Old woman: Good afternoon! I have waited over 4 hours for you. Can you
please tell me how long it will take before you can help me?
Helpdesk: Uhh..? Pardon, I don't understand your problem?
Old woman: I was working in Word and clicked the help button more than 4
hours ago. Can you tell me when you will finally be helping me?
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Helpdesk: How may I help you?
Customer: I'm writing my first e-mail.
Helpdesk: OK, and, what seems to be the problem?
Customer: Well, I have the letter a, but how do I get the circle around
it?
PEOPLE WONDER WHY THEY ARE PAID SO MUCH......FOR JUST BEING ON THE PHONE
TAKE A LOOK:
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1) Tech Support: "I need you to right-click on the Open Desktop."
Customer: "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer "No." Tech Support:: "Ok, sir. Can you tell me what you have done up until this point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click'."
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2) Customer: "I received the software update you sent, but I am still getting the same error message."
Tech Support:" Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
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3). Customer: "I'm having trouble installing Mcft Word."
Tech Support:: "Tell me what you've done."
Customer: "I typed 'A:SETUP'."!
Tech Support:: "Ma'am, remove the disk and tell me what it says."
Customer:: "It says '[PC manufacturer] Restore and Recovery disk'."
5). Tech Support:: "Ok, in the bottom left hand side of the screen,can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
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6) Tech Support:: "What type of computer do you have?"
Customer:: "A white one."
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7). Tech Support:: "Type 'A:' at the prom C."
Customer:: "How do you spell that?"
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8 ) Tech Support: "What's on your screen right now?"
Customer: "A stuffed animal that my boyfriend got me at the grocery store."
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9). Tech Support:: "What operating system are you running?"
10). Customer: "My computer's telling me I performed an illegal abortion."
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11).Customer: "I have Mcft Exploder."
12).Customer: "How do I print my voice mail?"
13). Customer: "You've got to fix my computer. I urgently need to print document, but the computer won't boot
properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."
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14). Tech Support: "Just call us back if there's a problem. We're open 24 hours."
Customer: "Is that Eastern time?"
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15). Tech Support:: "What does the screen say now?"
Customer: "It says, 'Hit ENTER when ready'."
Tech Support:: "Well?"
Customer: "How do I know when it's ready?"
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16). A plain computer illiterate guy rings tech support to report that this computer is faulty.
Tech: What's the problem?
User: There is smoke coming out of the power supply.
Tech: You'll need a new power supply.
User: No, I don't! I just need to change the startup files.
Tech: Sir, the power supply is faulty. You'll need to replace it.
User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the command.
10 minutes later,
the User is still adamant that he is right. The tech is frustrated and fed up.
Tech: Sorry, Sir. We don't normally tell our
Customers this, but there is an undocumented DOS command that will fix the problem.
User: I knew it!
Tech: Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS. Let me know how it goes.
10 minutes later.
User: It didn't work. The power supply is still smoking.
Tech: Well, what version of DOS are you using?
User: MS-DOS 6.22.
Tech: That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Mcft and ask them for a patch that will give you the file. Let me know how it goes.
1 hour later.
User: I need a new power supply.
Tech: How did you come to that conclusion?
User: Well, I rang Mcft and told him about what you said, and he started asking questions about the make of power supply.
Tech: Then what did he say?
User: He told me that my power supply isn't compatible with NOSMOKE.
