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How to ask for advice

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Joined: 07 Nov 2005
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Location: The Netherlands at Hole 19

PostPosted: Thu Dec 06, 2007 7:17 pm    Post subject: How to ask for advice
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People often start a topic without giving us enough information to work with. We think we have a clear view on the requirement but suddenly the situations change....... Here is an example of how a topic expands because of lack of information at the start.

What do we need to know in order to be able to assist correctly and swift so your problem may be resolved as soon as possible? After all most topic starters are seeking for help to have their problem solved quickly; they mostly are in a hurry.

Keep these items at hand in case we ask for them;
    A short description of the business proces.
    A detailed description of your requirement; without we can't help.
    The structures (drawn or DBD) of the databases involved.
    The PSB.
    The DLI-calls and status codes returned.
    The access path used with explanation why you used the call-types.
    The results of your quest after following the 'where to find information' sticky.

Tip: when you used to work with DB2 keep in mind that IMS is different stuff. It's hierarchical and success or failure depends on your positioning © Sandy Zimmer
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