Right now, whenever there is a batch job abend we have to manually raise a ticket in Service Center.
Is there a way to automate it? I mean, if there is a abend during batch cycle, it should automatically create a ticket in Service Center.
Joined: 26 Apr 2004 Posts: 4650 Location: Raleigh, NC, USA
Having previously been in the ESM arena, these seemingly easy tasks can become exceedingly hard to implement. You need products to process the failure messages (CA-7.SMF3*) from CA7. They need to be accumulated, formatted, and potentially ignored. They then need to get into the ticketing system. You may need the ability to create a new ticket vs. updating an existing ticket. A lot of those systems seem to lack a decent, open, API or agent that can be used. Just knowing WHO to assign a problem to can become a huge problem. Then you need notification and tracking systems to follow the failure through the notification, the assignment, the status updates, and the ultimate resolution.