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Vendor support for Natural

 
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tomyneil

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Joined: 31 Aug 2007
Posts: 9
Location: PUNE

PostPosted: Thu Nov 29, 2007 2:06 pm    Post subject: Vendor support for Natural
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Hi,

Could any tell me the end of support date for versions of Natural released prior to Natural 2006?

I have searched through the site of the vendor Software AG but to no luck.

Thanks in advance for your response.

Regards,
Neil
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dick scherrer

Site Director


Joined: 23 Nov 2006
Posts: 19270
Location: Inside the Matrix

PostPosted: Thu Nov 29, 2007 11:47 pm    Post subject:
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Hello,

I'd suggest you open an issue with Software AG support.
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tomyneil

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Joined: 31 Aug 2007
Posts: 9
Location: PUNE

PostPosted: Fri Nov 30, 2007 9:56 am    Post subject: Contacted Software AG
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Hi,

I had raised the same query on the Natural Adabas Developer site supported by Software AG and got a reply from a Principal Technical Architect to check their support site. The problem with that site is that it is a secured site and I need the Customer Relationship number to register myself.

So is there any avenue where I can get such information?

Regards,
Neil
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ofer71

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Joined: 27 Dec 2005
Posts: 2360
Location: Israel

PostPosted: Fri Nov 30, 2007 12:52 pm    Post subject:
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Why can't you enter your customer number?

O.
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tomyneil

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Posts: 9
Location: PUNE

PostPosted: Fri Nov 30, 2007 4:51 pm    Post subject: Reply to: Vendor support for Natural
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I cant enter one because I have none. I work for a vendor organization and it is not a customer of Software AG.
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dick scherrer

Site Director


Joined: 23 Nov 2006
Posts: 19270
Location: Inside the Matrix

PostPosted: Fri Nov 30, 2007 8:36 pm    Post subject:
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Hello,

Quote:
I cant enter one because I have none. I work for a vendor organization and it is not a customer of Software AG.
I don't know if this will work for you, but when i have a client who uses a product, i use that client's customer number/site id as i am representing that client.

If your organization is under contract to a licensed user, a note from the client to the vendor has always been sufficient. If you have an e-addr account on the client's e-mail system, you often need only to register and a note from the organizatio is not needed.
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Emad Abdel Samad

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Joined: 27 Dec 2007
Posts: 1
Location: Cairo

PostPosted: Wed Jan 02, 2008 11:19 pm    Post subject:
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Hi,
check in the following , this is SERVLINE24, it could be helpful.
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mithun123

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Joined: 13 Apr 2006
Posts: 11

PostPosted: Fri Jan 04, 2008 6:19 pm    Post subject:
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