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Auto ticketing of a job failure

 
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Ayush Shrivastava

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Joined: 07 May 2020
Posts: 3
Location: India

PostPosted: Wed Jun 03, 2020 5:06 pm    Post subject: Auto ticketing of a job failure
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Hi there,

As in every support team, whenever a job fails, a ticket is raised to track its progress/log efforts etc. So, i use Service Now - ResolveIT incident management tool for the same. I want to know if there is a way to auto create an incident in this tool as soon as there is a job failure in Zeke.

Basically, how we can integrate Zeke and ResolveIT(service now)?


Thanks!
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Robert Sample

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Joined: 06 Jun 2008
Posts: 8553
Location: Dubuque, Iowa, USA

PostPosted: Wed Jun 03, 2020 6:56 pm    Post subject: Reply to: Auto ticketing of a job failure
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Have you talked to the vendor? If not, go there and start your discussion. The vendor knows the product much better than anyone responding on this -- or any -- forum and usually can provide much to help you. And if your site pays for support, you are entitled to contact the vendor.
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