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Jobtrac not starting jobs - awaiting submission only

 
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alfgomesc

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Joined: 14 Apr 2005
Posts: 5
Location: S?o Paulo - Brasil

PostPosted: Fri Nov 18, 2011 9:53 pm    Post subject: Jobtrac not starting jobs - awaiting submission only
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Hi, guys! My firm it's installing Jobtrac, TNG and other tools... Jobtrac it's installed, but even with all predecessors OK, without time dependency, no manual resources, nothing... the job keeps 'halted' with the message AWAITING SUBMISSION . Nothing it's running together. I observed, too, that when I try to use the CA11 tool to restart a job the message 'JOB is in "P" status'. I donĀ“t know if it's related or not ... Anyone ? Tks.
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dick scherrer

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Joined: 23 Nov 2006
Posts: 19270
Location: Inside the Matrix

PostPosted: Sat Nov 19, 2011 10:38 am    Post subject:
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Hello and welcome to the forum,

Pleaase do not post your e-mail address - we have had problems with spammers.

Suggest you open an issue with CA Support. As your organizatino is just getting started with these products, CA would be the best place to ask.
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alfgomesc

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Joined: 14 Apr 2005
Posts: 5
Location: S?o Paulo - Brasil

PostPosted: Wed Nov 23, 2011 10:45 pm    Post subject:
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Thanks. The contact we'll make. But, with many tasks to do I would like speed up the process. Thanks, anyway!
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dick scherrer

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PostPosted: Thu Nov 24, 2011 12:07 am    Post subject:
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Hello,

Maybe timing is different where you are, but i usually get the initial reply from CA in a few hours or less. . .
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