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SDSF Abend

 
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David Beckham

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Joined: 04 Apr 2008
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Location: Chennai

PostPosted: Thu Aug 25, 2011 9:27 am    Post subject: SDSF Abend
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Hi,

One of our user is unable to access SDSF from the ISPF screen. Other users could able to access it using the same logon proc though, and the user id is coded in ISFPRMXX memeber also. We get the following error msg while accessing SDSF

ISF012I SDSF ABEND USER 92 AT 1E060656 IN MODULE ISFNLS OFFSET
0001B6
ISF013I SDSF ABEND R0-R7 7F56B9B4 00000000 7F56B918 0000009C 00001A7C
7F56D540 7F58E580 7F58E580
ISF014I SDSF ABEND R8-R15 00F85D00 0003D060 00AAEB20 00AAF020 1E0604A0
7F56B918 7F56B9AC 1E060661

From SYSLOG

+ISF039I ERROR PROCESSING ISPF PQUERY RC=20: Panel 'ISFJTOCJ' error
+ISF039I Panel field name (or area name) exceeds maximum length of 8.

Can anyone please help me on this?

Thanks,
David
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dick scherrer

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Joined: 23 Nov 2006
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PostPosted: Thu Aug 25, 2011 9:56 am    Post subject:
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Hello,

Code:
+ISF039I ERROR PROCESSING ISPF PQUERY RC=20: Panel 'ISFJTOCJ' error
+ISF039I Panel field name (or area name) exceeds maximum length of 8.
Suggest you look at the problem panel definition. . .
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enrico-sorichetti

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PostPosted: Thu Aug 25, 2011 9:59 am    Post subject: Reply to: SDSF Abend
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Quote:
+ISF039I ERROR PROCESSING ISPF PQUERY RC=20: Panel 'ISFJTOCJ' error
+ISF039I Panel field name (or area name) exceeds maximum length of 8.


NO... we cannot, we do not have access to Your system to do the problem determonation.
investigate with Your support what has that user different from the others
if for some reason there is a panel with the wrong name hanging around ISFJTOCJ
that overrides the SDSF panel
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David Beckham

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PostPosted: Thu Aug 25, 2011 10:13 am    Post subject:
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Hi,

btw, i m from the support team.. I am not able to figure out why it's looking for that panel, as other IDs can get into SDSF using the same Logon proc. Only the speicific user having the issue. I think It's not supposed to look at that panel.

Regards,
David
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enrico-sorichetti

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PostPosted: Thu Aug 25, 2011 10:24 am    Post subject: Reply to: SDSF Abend
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he is not, but YOU are
type on the command line TSO ISRDDN, after that type member ISFJTOCJ
and see it there is a straw panel with that name hanging where it should not
( basic thing that any support people should be able to do without being told icon_cool.gif )
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enrico-sorichetti

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PostPosted: Thu Aug 25, 2011 10:59 am    Post subject: Reply to: SDSF Abend
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William Shakespeare > Hamlet > Act 1, Scene 4
Quote:
MARCELLUS :

Something is rotten in the state of Denmark.


ISFJTOC is an help panel, IIRC ISFJTOCJ mighe be the translated one for japanese
so no reason to get an error at startup
unless naturally You described the symptoms in the wrong way icon_cool.gif

take a backup of all the user profile datasets and have Him/Her start with empty profiles
and do not twiddle with the language settings !

and check that the dummy/pseudo_smart has not played around with the settings and has some personal libraries allocated dynamically before the standard ones
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David Beckham

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PostPosted: Thu Aug 25, 2011 11:43 am    Post subject:
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icon_biggrin.gif Thanks Enrico..

Me, poor guy as support person, already did that before you've told it

I already located ISFJTOCJ member in ISF.SISFPLIB and I think it's japanese version of member ISFJTOC in the same library. I did backup his user profiles datasets and tried starting with the empty profiles. It didn't help and there were no personal libraries allocated dynamically before the standard ones. it's good.
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enrico-sorichetti

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PostPosted: Thu Aug 25, 2011 11:52 am    Post subject: Reply to: SDSF Abend
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Quote:
One of our user is unable to access SDSF from the ISPF screen.

that' s the puzzling sentence,
no reason to jump right from the beginning to a help panel
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Bill Woodger

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Joined: 09 Mar 2011
Posts: 7232

PostPosted: Thu Aug 25, 2011 12:26 pm    Post subject:
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David Beckham wrote:
icon_biggrin.gif Thanks Enrico..

Me, poor guy as support person, already did that before you've told it

I already located ISFJTOCJ member in ISF.SISFPLIB and I think it's japanese version of member ISFJTOC in the same library. I did backup his user profiles datasets and tried starting with the empty profiles. It didn't help and there were no personal libraries allocated dynamically before the standard ones. it's good.


With respect, you must be missing something. Is there a reason for a Japanese-translated member to become involved? For that user, and not for the others? Can you set up another ID from scratch to look like your "Japanese" user and see if you get the problem?

Also if it is not something the profile is "doing", is it something the profile is "not doing"?
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David Beckham

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PostPosted: Thu Aug 25, 2011 1:03 pm    Post subject:
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I can't setup another ID on the system. But his ID was cloned from the sample ID and Sample ID is able to access SDSF.

Now, for a test, We've backed up the member ISFJTOCJ and copied ENU Version ISFJTOC to ISFJTOCJ member. Still the ID is unable to access, but there are no abend messages, and i see this RACF message on the system log.

ISF024I USER NOT AUTHORIZED TO SDSF, NO GROUP ASSIGNMENT

Thanks,
David
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Bill Woodger

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PostPosted: Thu Aug 25, 2011 1:50 pm    Post subject:
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David Beckham wrote:
[...] Still the ID is unable to access, but there are no abend messages, and i see this RACF message on the system log.

ISF024I USER NOT AUTHORIZED TO SDSF, NO GROUP ASSIGNMENT

Thanks,
David


Which we assume your RACF people will deal with?

"Just for fun" how about, in a test environment, copying the ISFJTOCJ to ISFJTOC (with appropriate precautions, as you took for going the other way). Restore standing by on another terminal. See if an original "working" user can still get there after logging-on again. OK, I'm sure you can come up with a better way of doing that, but it is the idea I'm trying to get across.

It seems that there is an error in ISFJTOCJ. Probably ISFJTOC is clean, and it might help to know if the other users are going "through" it.

Otherwise, you have "how they became Japanese" and "bug in ISFJTOCJ" (perhaps from automatic translation?).
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