We got an issue from the mainframe user saying that he is unable to login to mainframe. While logging into mainframe he is getting an error " IKT00405I SCREEN ERASURE CAUSED BY ERROR RECOVERY PROCEDURE" .
Does anyone has troubleshoot method for the above error.
The user tried from other *.ws too but again he is getting the same error. I presume its the problem with the terminal. Can someone tell me the way to analyze the users ISPPROF to check the underlying cause.
I have learnt that, It happens when going back and forth between different screen sizes. I was using a macro this case and it was reconnecting behind the scenes from different sessions with different emulator screen sizes.
We would have to take down or have the operator cancel the logon.