Joined: 06 Jun 2008 Posts: 8212 Location: Dubuque, Iowa, USA
ITIL is yet another buzzword -- although there is a formal definition, it tends to mean as much or as little as the organization wants.
Formally, ITIL or Information Technology Infrastructure Library, is a way of managing IT infrastructure, development, and operations. Technical people would be involved in implementing ITIL, but it is more a management philosophy with the attendant forms, checklists, and other tools to help keep managers from having to think. It is the latest in a long line of management trends -- Six Sigma, One Minute Manager, Zero-based Budgeting -- and will be replaced in a year or five by the next management trend.