Portal | Manuals | References | Downloads | Info | Programs | JCLs | Master the Mainframes
IBM Mainframe Computers Forums Index
 
Register
 
IBM Mainframe Computers Forums Index Mainframe: Search IBM Mainframe Forum: FAQ Memberlist Usergroups Profile Log in to check your private messages Log in
 

 

CA-7 Reporting of Job Failures

 
Post new topic   Reply to topic    IBMMAINFRAMES.com Support Forums -> CA Products
View previous topic :: :: View next topic  
Author Message
superk

Moderator Team Head


Joined: 26 Apr 2004
Posts: 4649
Location: Raleigh, NC, USA

PostPosted: Wed Aug 19, 2009 9:44 pm    Post subject: CA-7 Reporting of Job Failures
Reply with quote

Guys, for anyone who's used and supported the CA-7 scheduler for a long time, I've got a question for you. We recently switched from CA-Scheduler so there's no one on the staff here with a lot of CA-7 experience.

Our IT Best-Practices policy mandates that we create incident tickets in the problem management system for any event that requires a call-out to a support group. Since I'm in the Automation team, it's our responsibility to make sure that we trap the CA-7 "CA-7.SMF3 JOB XXXXXX (nnnn/nnnnnnn/XXXXXXXX) ON YYYY FAILED..." message from the console and generate an incident ticket from that event, and the IEF450I message for abends or JCL errors.

In the past two weeks, we had a job failure that failed to produce an incident ticket, and an incident ticket that was produced without a corresponding job failure. One was an SB37 abend. There was a CA-7.SMF3 ... message produced, but JES never posted a corresponding IEF450I message on the console. A few days ago there was a JCL failure incident created from a CA-7.SMF3 ... message, but again no other correponding IEF45xI message was posted from JES.

Turns out the first job that CA-7 reported as an abend didn't post the IEF450I message to JES because i didn't run in JES. Instead, it ran on another server via an agent. The JCL failure that CA-7 reported still hasn't been explained.

The shops I've worked in before here required jobs to abend if step return-code conditions were not met, which would in turn create an incident ticket and force a call-out to the support group. Now I think I see why they made that requirement.

Have any of you experienced these issues? If so, how do you accurately generate incident tickets? I'm thinking about proposing a change in the way we generate incidents, by NOT using the CA-7.SMF3 ... messages as our automation source, but rather by sticking with the automation for the IEF45xI messages only.
Back to top
View user's profile Send private message

Robert Sample

Global Moderator


Joined: 06 Jun 2008
Posts: 8118
Location: East Dubuque, Illinois, USA

PostPosted: Wed Aug 19, 2009 10:55 pm    Post subject:
Reply with quote

CA-7, at least the latest releases, can automatically generate emails. Perhaps that could be used to generate an incident ticket?
Back to top
View user's profile Send private message
superk

Moderator Team Head


Joined: 26 Apr 2004
Posts: 4649
Location: Raleigh, NC, USA

PostPosted: Thu Aug 20, 2009 12:44 am    Post subject: Reply to: CA-7 Reporting of Job Failures
Reply with quote

It can, but our internal policies won't allow it to. All of the alert messages have to be forwarded and consolidated to OmniBus which will open the incidents via SOAP.
Back to top
View user's profile Send private message
View previous topic :: :: View next topic  
Post new topic   Reply to topic    IBMMAINFRAMES.com Support Forums -> CA Products All times are GMT + 6 Hours
Page 1 of 1

 

Search our Forum:

Similar Topics
Topic Author Forum Replies Posted
No new posts Asking you what you do for SMF SCRT r... Alan Playford All Other Mainframe Topics 12 Mon Jul 17, 2017 8:34 pm
No new posts Reporting (/Datawarehousing) using Ma... A_programmers DB2 2 Tue Jul 21, 2015 12:48 pm
No new posts Return code 10 in EZP while reporting picus_mf CA Products 4 Mon Mar 03, 2014 2:31 pm
No new posts Reporting true size of dataset on tape andy deiss JCL & VSAM 7 Fri Sep 23, 2011 3:18 am
No new posts Cobol reporting program to truncate sandhyaimmadi COBOL Programming 5 Mon Jul 18, 2011 12:22 pm


Facebook
Back to Top
 
Mainframe Wiki | Forum Rules | Bookmarks | Subscriptions | FAQ | Tutorials | Contact Us