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What is the Maintenance project & Production support?

 
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MF_fresher

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Joined: 02 Jul 2005
Posts: 2

PostPosted: Sat Jul 02, 2005 12:33 pm    Post subject: What is the Maintenance project & Production support?
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Hi,
I am Student learing Mainframe Course.
I want to Know Some Details in Mainframe projects.
What is the Maintenance project & Production support?
Plz anyone explain in detail.


with thanks,

MF_fresher
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priyesh.agrawal

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Joined: 28 Mar 2005
Posts: 1452
Location: Chicago, IL

PostPosted: Sat Jul 02, 2005 6:41 pm    Post subject: Re: What is the Maintenance project & Production support
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Hi MF_fresher,

Quote:
What is the Maintenance project & Production support?


Maintenance Project, you can say ...are the one in which you are not going to develop any code or system from the scratch. System & their functionalities are already built there, and you are required to enhance the functioning or you need to keep working the system's smooth functiopning time to time dur to various reasons or requests.

Production Support : Its more or less same to Maintenance....Suppose there is a mainframe system in which 1000 of jobs running daily for any system. And you are responsible for the smooth complition of the whole batch. Time to time you require to solve jobs abending etc....alll this regular activities belong to Production Support.

Hope I make it a bit clear.

Regards,

Priyesh.
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MF_fresher

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Joined: 02 Jul 2005
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PostPosted: Sun Jul 03, 2005 8:48 pm    Post subject: Regarding Maintenance project
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Hi Priyesh.
Thanks for your reply.
More question regarding maintenance project
1.what will be time limit for an software company to provide the maintenance support to that client?
2.who will require the changes whether the client itself or Onsite people?

With Thanks,

MF_fresher
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priyesh.agrawal

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Joined: 28 Mar 2005
Posts: 1452
Location: Chicago, IL

PostPosted: Mon Jul 04, 2005 12:24 am    Post subject: Re: What is the Maintenance project & Production support
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Quote:
what will be time limit for an software company to provide the maintenance support to that client?


Its decided at the time of contract establishment.....Both parties based on some terms agrees up on certain time period.

Quote:
who will require the changes whether the client itself or Onsite people?


Obviously the end requester for the changes is client itself....But time to time may be developer needs to make changes as per client need.
Onsite people are nothing except developer in direct touch to client in Onshore-offshore Model. So loosely you can say its client who need to get the changes.

Regards,

Priyesh.
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