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Sending Mail thru JCL/SMTP

 
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infotech58

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Joined: 07 Jul 2005
Posts: 31
Location: Mumbai, INDIA

PostPosted: Thu Nov 15, 2007 12:32 pm    Post subject: Sending Mail thru JCL/SMTP
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Hello Guys,

I want to implement the functionality of sending message to oncall cell in case a critical job abends. For this I used IEBGENER, i was able to send message to regular mail-id but when i try to send message to mail-id of celluphone it just does not reach there. To make sure that mail-id of celluphone works I verified that by sending message to cell mail-id from regular mail-id.
Could anyone shed light on if there could be a problem with settings.
OR
is there any more efficient way to send notifications to cell in case of job abend.

MODS, I am not sure to which Forum this should go, you may move the topic to appropriate forum.
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dick scherrer

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Joined: 23 Nov 2006
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PostPosted: Sun Nov 18, 2007 4:20 am    Post subject:
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Hello,

If your on-call cell phone supports receiving e-mail, it is fairly straight forward to send an e-mail from a mainframe batch job.

Your first bit of research will be to see if your cell phone provider supports receiving e-mail. If you can send an e-mail to the phone from your personal or corporate e-mail system, sending one from the mainframe should be little challange.
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PeD

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Location: Belgium

PostPosted: Sun Nov 18, 2007 4:32 am    Post subject:
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Outside any technical consideration.
Quote:
I want to implement the functionality of sending message to oncall cell in case a critical job abends

Too bad but this is not the way you have to do.

You must send a message when the job works OK. If not, there is always a possibility to not receive the message telling problem, and you will be in "horrible" doubt.

On the other hand, that means that critical jobs can run without production follow-up team on site??
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dick scherrer

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PostPosted: Sun Nov 18, 2007 7:55 am    Post subject:
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Hello,

Quote:
You must send a message when the job works OK. If not, there is always a possibility to not receive the message telling problem, and you will be in "horrible" doubt.
I'm not sure that i completely agree. . .

I believe that a reasonable approach is to have a step that is at/near the end of the job that runs with COND=ONLY. This would send the e-mail whenever a system or user abend was detected in "this" job. If the entire mainframe went down in the middle of processing (preventing the "send"), the problems are more substantial than if "this" job abnormally terminates.

Just a thought. . .
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PeD

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PostPosted: Sun Nov 18, 2007 2:49 pm    Post subject:
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The poster uses words like 'message on cell phone' and 'critical job".
In that case it is more safe to receive message when job ran fine.
You can be in a position - a location where you are not able to recieve a message on your cell and , if you receive it later, the time to react could be an important factor.

But again, personally I will never let run critical jobs without a more secure support : people on site, remote connection, ...

Now is it a regular job, a one shot ??? I don't know the context.

Just my 2 eurocents...
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dick scherrer

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PostPosted: Mon Nov 19, 2007 3:36 am    Post subject:
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Hello,

Quote:
In that case it is more safe to receive message when job ran fine.
I surely agree in principle, but not long ago i was part of an on-call support team that supported 30+ lpars across 8 tera-flop machines and much of the tracking was automated. There were sometimes a couple of hundred "hot" jobs run overnight (when most large batch production was run) and to get a message for each completion would have been unmanagable. A missing message would not even be noticed. The idea was that if a message arrived, it had to be dealt with.

The way we were set up was the abend immediately sent the message to the cell phone and also raised a red flag to the operations control center. If the on-call did not respond in 15-30 minutes the issue was automatically elevated and the control center started making calls to reach the primary on-call or the backup. Before logging in to work on the problem, the on-call called the control center to let them know the alert had been received and the problem was being looked into.
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infotech58

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Location: Mumbai, INDIA

PostPosted: Tue Dec 04, 2007 2:11 pm    Post subject: Reply to: Sending Mail thru JCL/SMTP
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i know this reply is so late that i am ashamed of it .. i was on a vacation with no access to internet ..

well, the purpose of sending notification is to inform in case of some abend. the process normally followed is in case of critical abends IBM Command Centre calls up the oncall analyst on his/her celluphone to inform about the same; but in the past we have noticed that there is significant delay in the time of abend and the time we get a call. sometimes this delay is deadly as to skip few urgent reports.
so we want to get notified immedaitely in case of critical abends so that we could start looking into that before we get call from IBM.

i have seen in some shops some third party tools are used for this purpose, these tools send a page to oncall pager in case something abnormal happens.

Here is an example of how it is implemented in one of ths shops i have worked for:- job A abends in STEP1 with an unacceptable return code, next step catches that unacceptable return code and makes the job to abend with a particular return code (MISSING LOAD in this case). that particular return code is noticed by the third party tool and a page is sent to oncall pager. I could see upto this level only, could not get to know the name of tool being used. It was beyond my access.

could anyone suggest me names of such tools ??
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superk

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Joined: 26 Apr 2004
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Location: Raleigh, NC, USA

PostPosted: Tue Dec 04, 2007 4:20 pm    Post subject: Reply to: Sending Mail thru JCL/SMTP
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We use AlarmPoint.
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infotech58

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PostPosted: Tue Dec 04, 2007 5:03 pm    Post subject: Reply to: Sending Mail thru JCL/SMTP
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Thanks dude ..
I will look for some information on AlarmPoint .. May be useful for the purpose I am looking for ..
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superk

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PostPosted: Tue Dec 04, 2007 5:22 pm    Post subject: Reply to: Sending Mail thru JCL/SMTP
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AlarmPoint.

TelAlert and TelAlert.
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