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Pete Eagleton
New User
Joined: 14 Feb 2007 Posts: 11 Location: Chicago
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Mr. Thompson I hate to say this but I believe that ARUN203 is just not getting it. |
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William Thompson
Global Moderator
Joined: 18 Nov 2006 Posts: 3156 Location: Tucson AZ
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That might be, but he is putting a lot into solving this, providing code rather than asking for it and seems to be on the edge of success.
I'll keep trying to help, I know Dick will also. As an aside, If you have ever taken problem calls from users (and/or operators) and had to literally direct their eyes to certain areas of the screen or logs to get them to identify and report back the information the you needed to identify and the solve their problem, then you know how difficult it can be to help.....and here we don't have the advantage of the immediate interaction of voice, we are emailing this exchange.... |
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Pete Eagleton
New User
Joined: 14 Feb 2007 Posts: 11 Location: Chicago
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Thanks for the reply. I'm hoping by showing a sample piece of code for using the spool output from CICS will help him. My major background is in application development and support with a little system stuff thrown in. |
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dick scherrer
Moderator Emeritus
Joined: 23 Nov 2006 Posts: 19244 Location: Inside the Matrix
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Hello,
And we're not likely to have one of my favorite means of providing help - directly looking into the system to see what's going on. Fortunately, the client folks i support always insist that i be able to "reach out" and touch their systems.
As Bill mentioned, it can be an adventure to work thru an "opportunity" when the dialog is between people 1/2 a world away, with different time zones and native languages, and may take multiple days. While it can be quite interesting for us to dig into, i am sure that the person looking for a solution doesn't find it as such. |
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Pete Eagleton
New User
Joined: 14 Feb 2007 Posts: 11 Location: Chicago
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Thanks! you're right it is easier when you can see directly what they're trying to do. but we can keep trying! |
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dick scherrer
Moderator Emeritus
Joined: 23 Nov 2006 Posts: 19244 Location: Inside the Matrix
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Yup.
Oh, and by the way - welcome
The more the merrier. . . . |
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Pete Eagleton
New User
Joined: 14 Feb 2007 Posts: 11 Location: Chicago
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Thank you for the welcome!
It's always fun to share and learn. |
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